Computer support specialists provide technical help and advice to people and organizations using computer software and equipment.
There are two ways to approach IT support: proactively or reactively. In this blog, we’ll describe each strategy and explain why we believe businesses should opt for proactive IT. Proactive IT detects problems early on...
A recent survey conducted by McKinsey & Company reveals that consumers make 70% of their purchase decisions based on how they feel about the customer service they receive. Good customer service makes a direct...
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